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MAINTENANCE& SUPPORT

Launch day is the beginning.

Software that isn't maintained decays: dependencies age, security holes open, performance erodes one release at a time. Our software maintenance and support services make sure yours doesn't get the chance.

Get a Support Plan

Whatunmaintainedsoftwarecosts

It never invoices you directly. It shows up as the framework version nobody dares upgrade, the security patch applied a year late, the page that got slower every quarter until users started calling. Maintenance is cheaper than rescue — reliably, and by a wide margin.

Maintenance plan

Scheduled monitoring, patching, and tuning — issues caught early and fixed under written SLAs, not after users start calling.

Monitoring & alertingSecurity patchingWritten SLAs
Unmaintained software
  • The framework version nobody dares upgrade
  • The security patch applied a year late
  • The page that got slower every quarter until users started calling

What a plan covers

Monitoring, patching, tuning, fixes, and SLAs — everything in one predictable monthly plan.

NSS team collaborating on software
Monitoring & alertingSecurity patchingPerformance tuningBug fixesWritten SLAsBackup & DRCapacity planning
1

Monitoring & alerting

Uptime, performance, and error tracking with escalation before users notice

2

Security patching

Dependencies, frameworks, and infrastructure kept current on a schedule

3

Performance tuning

The slow-creep degradations found and fixed quarterly

4

Bug fixes & minor enhancements

A monthly capacity for the small improvements that keep users happy

5

Written SLAs

Response and resolution times in the contract, not in good intentions

6

Backup & disaster recovery

Automated backups, recovery testing, and failover planning that keep critical systems recoverable when the unexpected happens

7

Capacity planning & scalability

Proactive resource optimization and infrastructure planning to handle growth without compromising performance or availability

Software maintenance and support operations
Inherited systems

Wemaintainsoftwarewedidn'tbuild

Inherited a system from a vendor who vanished? We start with a code and infrastructure audit, document what exists, stabilize what's fragile, and take ownership from there. It's some of the most valuable work we do — and the most common way new clients find us.

Proof

Roughly half our maintenance clients arrive with someone else's codebase. The audit-first approach means we never take responsibility for what we haven't mapped — then we stabilize, patch, and support under written SLAs.

Discuss your project

50%

Inherited codebases

95%

Client retention

24/7

Coverage available

Commonquestions,straightanswers

No — roughly half our maintenance clients arrive with someone else's codebase. The audit-first approach means we never take responsibility for what we haven't mapped.

Tiered monthly retainers by system criticality and response-time requirements. You see the full rate card and SLA terms before signing.

Critical-incident response measured in hours, standard issues in business days — exact numbers per tier, in writing. 24/7 coverage is available for production-critical systems.

Yes — plans carry a monthly enhancement capacity. Larger features get scoped separately so your maintenance budget stays predictable.

Then you leave with everything: documentation, credentials, clean handover. No hostage-taking — retention should come from service, and for 95% of our clients it does.

Nagar Software Solutions

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